All Systems Operational

Uptime over the past 90 days. View historical uptime.
Agent Interface Operational
Dialer Operational
Scripts Operational
Admin Interface Operational
Campaigns and Hopper Operational
API Operational
Workflow Automation Operational
Leads Operational
Reports and Dashboards Operational
Infrastructure Operational
AWS s3-us-west-2 Operational
AWS route53 Operational
Billing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 13, 2026

No incidents reported today.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

Network Connectivity to Convoso
Resolved - The fiber cuts that Cogent was reporting as affecting Los Angeles and SW US areas have been repaired, and network availability restored as of 2.11 am PT. We are considering this issue resolved as of that time. Should any client still be experiencing residual effects, kindly contact us.
An RFO will be issued to reporting clients in due course. We offer an apology for the disruption to your operations.
Sep 3, 02:11 PDT
Update - We continue to closely monitor developments surrounding the reported fiber cut, which is now two cuts, from backbone provider Cogent's status page linked here for additional detail.
https://ecogent.cogentco.com/network-status
The recommendation continues to be to contact your ISP to ask if they can route around Cogent at present. We have removed them from our upstream route but have no control over what routes traffic reaches us from.
Sep 2, 14:07 PDT
Monitoring - Following on from this morning's incident, we received further information that there has been a fiber cut in the Los Angeles area where one of our data centers is located, which is causing the issue of being unable to connect to the Admin Dashboard or Agent Console to remain for a small subset of our clients.
As this event is beyond Convoso's control, there is limited action we can take. We would recommend that affected clients contact their ISP and report that they're unable to terminate traffic using the current route and request that routing adjustments are made if possible.
Sep 2, 08:30 PDT

Sep 2, 2026

Unable to Login/Latency
Resolved - The issue is resolved and full service is restored. We will issue a RFO to reporting clients in due course. We would like to take the opportunity to apologize for the disruption to your operations.
Sep 2, 07:17 PDT
Monitoring - The issue has been identified as an external network connectivity event, and we are working with our partners to restore full functionality.
Sep 2, 07:04 PDT
Investigating - We have received multiple reports of the inability to reach and login to the Admin Dashboard and the Agent Console. We are investigating this as a top-priority issue.
Sep 2, 07:02 PDT

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

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